People Coordinator

A day in the life

Our business has evolved and grown so much over the past two years and now, we’re ready for the next exciting chapter. That’s where you come in! We’re looking for a People Coordinator who’s passionate about making work a great place to be and wants to grow their HR career in a friendly, collaborative, and purpose-driven team.

At the heart of our People team is a simple mission: to empower and support our employees at every stage of their journey, from their very first day to their next big step. We’re all about creating an environment where everyone feels valued, respected, and set up for success. As a regulated business, we’re equally proud of our commitment to fairness, transparency, and integrity in everything we do for both our people and our customers.

As our People Coordinator, you’ll be the go-to person for all things People. Your days will be full of variety: answering queries, coordinating HR processes, and supporting the team on everything from employee relations and benefits administration to onboarding and beyond. You’ll keep our systems (Bob HRIS and Greenhouse ATS) running smoothly and make sure every interaction feels seamless and supportive.

You’ll also get hands-on experience in exciting People projects and initiatives that shape our culture and employee experience, as well as providing warm, on-the-ground support in our London HQ in Farringdon.

Most importantly, you’ll be joining a welcoming, inclusive team that truly cares about what they do whilst helping you grow. You’ll have the chance to make a real impact, develop your skills, and help us deliver the next stage of our People strategy.

So, if you’re looking for a role where every day brings something new, where your ideas are heard, and where you can build your HR career surrounded by great people, we’d love to meet you.

Your responsibilities

Employee Relations

• Respond to employee queries, ensuring accurate and timely resolutions.
• Support with the planning and coordination of employee relations activities, including scheduling capability, disciplinary, and grievance meetings in line with company policies.
• Coordinate and assist with onboarding and exit processes, including setting up and conducting exit interviews, distributing paperwork, and ensuring smooth onboarding and offboarding processes (e.g., equipment returns).
• Maintain accurate and secure records of People activities, including employee files and documentation.
• Create and share letters for employee changes or adjustments during their lifecycle.
• Prepare and share regular reports on metrics like attrition, using data insights to inform People initiatives.
• Identify opportunities to improve processes and contribute to maintaining a streamlined employee lifecycle.

Team Administration

• Assist the Executive Assistant and in turn, the Senior Leadership Team (SLT) with diary management, ensuring seamless scheduling and coordination.
• Support travel arrangements for SLT members, including booking transport and accommodation.
• Help manage and organise key SLT meetings, providing administrative support as required.
• Support the Senior Talent Partner with interview scheduling and candidate communication throughout the hiring process.
• Support the People Platforms Partner with reference checks and right to work checks on our app, Zinc.
• Assist in coordinating bonding agreements, benefits updates, and other People-related processes, working closely with the Reward and Benefits team.
• Support the People Advisor in drafting letters confirming role amendments such as flexible working arrangements, maternity information, internal movers.

Systems and Data

• Utilise our People system (Bob) to update employee records, generate reports, and ensure accurate data management.
• Support data tracking and record-keeping for career conversations and employee development.
• Collaborate with the People Ops Director to communicate updates and new initiatives across the business and on our intranet.
• Contribute to broader People projects and provide administrative support to the team as needed.

Your skills and experience

• Previous experience working in a People or HR team would be ideal, however we’re open to considering applications from any administrative capacity.
• You’re used to working in a role and team where confidentiality and discretion will be key to your success.
• You are adept with MS Office and capable of writing and copy-checking letters with minimal supervision.
• A customer-first mindset, with a drive to deliver a positive employee experience.
• Proficiency using SaaS platforms (e.g., Bob, Culture Amp, Greenhouse).
• Basic knowledge of UK employment law and its application to day-to-day People activities.
• Excellent written and verbal communication skills, with the ability to share information clearly and concisely.