Fulfilment Associate (12 Month Fixed Term Contract)

We're VetBox and the clue is in the name. We make it as simple as possible to protect cats and dogs from fleas, worms, and ticks.  It doesn't need to be complicated or expensive get the essential cover that all pets need, and our team of vets allows VetBox to offer a uniquely tailored experience for those with specific needs.  For more Information on who we are and what we do, please visit vetbox.com

The Opportunity

We're expanding our small but perfectly formed team and looking to hire a new fulfilment executive, to be based out of our Bristol office for the next 12 months.

In this role you’ll be responsible for order processing and fulfillment (including picking and packing) as part of our warehouse operations team.  Reporting to the Warehouse Manager, you'll work side-by-side to ensure the smooth running of our new and existing orders, inventory management and quality control.  It's a highly collaborative role as our Fulfillment Executives work closely with our customer service team, manufacturers, suppliers, and logistics – as well as all the other team members across the Many Group portfolio.

Due to the nature of this job, during peak seasons we may occasionally need you to work weekends or after hours.

Your Focus

• Use our packaging materials and machinery to pack, weigh, and label completed items for shipment to our customers.
• Use of our forklift machinery, as required.
• Oversee quality control for our items prior to dispatch.
• Ensure that service level agreements ("SLAs") and customer expectations are met.
• Follow all of our company guidelines regarding packaging and processes.
• Identify and dispose of defective items, sharing updates with the Warehouse Manager.
• Keep complete and accurate records of all materials that go through the warehouse.
• Maintain a clean work area and ensure health and safety standards are followed at all times.

What Leads to Success

Here are a few of the skills we are looking for in this position. Don’t worry if you don’t tick every box as it’s important for us to support you in your role and help you to develop along the way.

• You get your “hustle” on – delivering work quickly and to a high standard.
• Quality is second nature to you, and you take pride in your attention to detail.
• You're credible and build open, honest relationships with those around you.
• You're flexible with your approach and adapt easily.
• You enjoy responsibility and can deliver results against targets. You put your arms around projects, working side-by-side with your team to get things done on time and to budget.
• You’re able to work and learn quickly in a fast-paced and often changeable environment.

What's Important

• Experience in a similar packing, warehouse or fulfilment role is preferred.
• You'll know how things work in a warehouse environment and you're familiar with health and safety at work.
• Ideally, you'll have a forklift license or a RTITB recognised certificate.
• You’ll be able to use standard Microsoft Office applications and have a good working knowledge of using a PC for inventory management (Linnworks.)
• You’ll be able to maintain positive and mutually beneficial relationships with vendors and suppliers.
• You have business-level communication skills you’re fluent in English.

Our Culture

Since 2021, we're part of ManyGroup and we're working together to make the world a better place for pets and their parents. ManyPets has already helped hundreds of thousands of pet owners keep their pets happy and healthy - and we're delighted to be a part of the journey together.

Our company is fast-paced, respectful, fun-loving and (most importantly) passionate about pets and their well-being. We think big and we can only do that if we have a wonderful array of different people with different lived experiences and backgrounds, bringing their whole self to work every day. Throughout the business, you will meet people who think differently, aim for impact, and love to try new things.