About us
We love pets - which is why we’re on a mission to make the world a better place for pets and their parents. We offer pet insurance policies with generous pet health benefits that are designed with their needs in mind. We’ve helped half a million pets stay happy and healthy since 2017 - and many more customers throughout the world are joining us every day. Our company is respectful, fun-loving and passionate about pets and their wellbeing. Throughout our business you'll meet people who think differently, aim for impact, and love to try new things. Want to join our pack? Join us. Love every moment. Love ManyPets.
**'Applicants must be available to attend 5-day, in-person induction in Birmingham**
About the Opportunity
Our Operations team are the heart of ManyPets, making sure our customers have a best-in-class experience when choosing Many Pets to take care of their pets' wellbeing. You'll be helping our customers through what can be a very stressful time - when they need to make a claim for their pet's health. You'll be joining of a customer-centric team that always puts our policyholders and their pets first. In this role you'll oversee the claims process ensuring requests are handled properly, dealt with at pace, and always with plenty of empathy. Working alongside colleagues in the wider team, you'll provide validation support for our customers and make sure our service and compliance standards are met - and our own financial and operational targets are achieved.
Note: This role is categorised as an Insurance Distribution role by the FCA and works under the FCA’s SM&CR and Conduct Rules.
What We’re Looking For
- You'll likely be in a similar Claims Handling role. We’d especially like to hear from people with insurance experience.
- You're comfortable taking calls from customers. As such, you'll need to be fluent in English and have a clear communication style.
- You have exceptional time management skills, and you can plan your own workload without too much supervision.
- You're comfortable working in an environment where change happens quickly and often - we're a scale up business so it'll help if you have experience of an environment like ours.
- You’ll have experience of working in a regulated industry and understand how to balance “thinking big” with regulatory guidelines.
Ways of working
On a typical day you’ll be working from a laptop with a screen, mouse, keyboard, and headset. You’ll be meeting your colleagues on Zoom and keeping in touch regularly via email and Slack too – we’d expect you to be using your computer for around seven hours a day. We’d ask that you have a distraction-free work area and a reliable internet connection with a speed of 25Mbps so you can work effectively. We’ll make sure you have the right home set-up that supports you in the role by providing best-in-class technology, money towards a desk, and vision support.
Inclusion at ManyPets
We promise to give you the same opportunities as everyone else and we won’t discriminate against you at any point in the process. This includes how we source talent, our interview process, our conditions of employment (including pay) and feedback. If you'd like to read more about this, please download our Approach to Inclusion policy.
Reasonable adjustments and support
If you need any help, support, or advice at any point during the hiring process please email Inclusion@ManyPets.com. If you want to ask any questions or request an adjustment, please let us know and we'll do what we can to flex our approach.
Connect with us!
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