Insurance Relationship Manager

About the Opportunity

We are looking for an insurance professional to take a key role as our new Insurance Relationship Manager. Through managing our complex global reinsurance needs, you’ll help us unlock opportunities that enable us to achieve our commercial targets and make sure we become the world’s leading pet health subscription business. 

We already have an enviable portfolio exceeding 500,000 customers - with many more pets and their parents joining us every day.  Given our portfolio size (and our future ambition to become our own insurance carrier) our reinsurance needs are evolving are a big part of our plans. You’ll be a key person in our business to help us deliver on our strategy.  Reporting into the Head of UK Insurance Product Innovation and partnering with our USA teams, you’ll be able to own and coordinate our global reinsurance workstreams. 

Your Focus

• Coordinate carrier and reinsurance activities, ensuring technical development work and actions are prioritised through building resilient relationships and lasting partnerships.
• Act as a key liaison for our carrier and reinsurers, engendering partnerships through clear and timely communication that fosters trust.
• Management of Broker relationships that support our carrier and reinsurance partnerships.
• Ensure regular communication is shared with relevant global and regional leadership teams on key reinsurance activity, needs, and deadlines.
• Support the day-to-day smooth operation of our carrier and reinsurer relationships by communicating our carrier and reinsurer obligations and changes to the relevant teams in the UK MGA (Managing General Agent).
• Responsible for the onboarding of new reinsurers and run-off exits.
• Ownership of our internal and external governance framework for our carrier and reinsurers.
• Facilitate our commercial contract negotiations with our reinsurers.
• Partner with Legal to scope and draft documentation (such as Binding Authority and Non-Disclosure Agreements), ensuring we have the right level of continuous coverage.
• Support the Head of UK Insurance Product Innovation by helping our departments to navigate our governance framework to enable change.
• Help the wider Underwriting team deliver actionable insight across the business, as we react to ever-changing market conditions.
• Ensure we have appropriate governance around any proposed reinsurance or carrier initiatives.
• Support our Group Head of Compliance to identify the impact of legal and regulatory changes; planning and implementing any training required.
• Lead by example and role model our company values - inspiring others to do the same.

What Leads to Success

Here are some of the individual skills we know will enable you to succeed in this position. If you don’t tick every box - don't worry.  We can support you in both your personal and professional development:

• Your colleagues say you're the sort of person who likes to move fast, pragmatically seeking problems and thinking about the wider impact to the business.
• You build collaborative relationships and demonstrate the ability to influence across the business - you make change happen by working well with others.
• You support others to deliver the best work possible, being there to guide, support and help unblock any problems.
• You're an active listener with a human-centric, collaborative working style.
• You're curious - striving to find innovative solutions and answers, and not accepting market practice as the only answer.
• You break down complexity - making things easy to understand.
• You take the initiative without too much support. You're accountable for delivery in an environment that is ever changing - and where you set your own outcomes.

What We’re Looking For

• You're an insurance professional with a great understanding of underwriting, pricing, and insurance processes.
• You understand the commercial needs of an MGA, carrier, and reinsurers.
• You’re able to manage multiple stakeholder groups simultaneously – understanding their individual needs and managing expectations. You’re known as a relationship builder and a skilled negotiator.
• You’re able to understand relevant legal documentation and you bring demonstrable experience of reviewing commercial agreements.
• You’ll have experience of working in a regulated industry and understand how to balance “thinking big” with regulatory guidelines.
• You will have a good understanding of the regulatory responsibilities specifically for insurance carriers - and can advise on how we need to meet our regulatory obligations.
• Ideally, you'll have some experience of working in a scale-up business like ours. Things move very quickly here, and it'll set you up for success if you've done this before.