Fulfilment Operative (VetBox)


VetBox and Pet Health


Bristol, England, United Kingdom

Employment Type

Full-time, Permanent

Budgeted Salary Range

£21,455 - £21,500

Ways of Working

Opened: 2 months ago
Closes: TBC

About Us

We love pets - which is why we’re on a mission to make the world a better place for pets and their parents.  We offer pet insurance policies with generous pet health benefits that are designed with their needs in mind. We’ve helped over half a million pets stay happy and healthy since 2017 - and many more customers throughout the world are joining us every day.  We’ve won numerous awards, have offices in the USA, UK, and Sweden - and we now employ over 500 people globally. 

Award-winning, innovative technology and exceptional customer service are at the heart of our offer: our “Complete” policy ranks top of the Which? cat and dog insurance Best Buy tables. (December 2021)  We've also been voted the Pet Insurance Provider Of The Year in the Moneyfacts Consumer Awards (2021) - and we’ve received over 21,000 5-star Feefo reviews in the past 12 months.

We’re proud to be driving unprecedented change in insurance and have doubled our revenues annually for the last 4 years with more ambitious growth still to come.  Our latest Series D funding round was $350m which values us at over $2bn. 

Our company is fast-moving, respectful, fun-loving and (most importantly) passionate about pets and their wellbeing.  We think big and we can only do that if we have a wonderful array of different people who are able to bring their whole selves to work every day.  Throughout our business you'll meet people who think differently, aim for impact and love to try new things.  Want to join our pack?  Join us. Love every moment. Love ManyPets.

About Us

We're VetBox and the clue is in the name. We make it as simple as possible to protect cats and dogs from fleas, worms and ticks.  It doesn't need to be complicated or expensive get the essential cover that all pets need, and our team of vets allows VetBox to offer a uniquely tailored experience for those with specific needs.  For more Information on who we are and what we do, please visit vetbox.com

The Opportunity

We're expanding our small but perfectly formed team and looking to hire a new fulfilment executive, to be based out of our Bristol office.

In this role you’ll be responsible for order processing and fulfilment (including picking and packing) as part of our warehouse operations team.  Reporting to the Warehouse Manager, you'll work side-by-side to ensure the smooth running of our new and existing orders, inventory management and quality control.  It's a highly collaborative role as our Fulfilment Executives work closely with our customer service team, manufacturers, suppliers and logistics – as well as all the other team members across the Many Group portfolio.

Our standard hours are Monday to Friday 9 am-5 pm, but due to the nature of this job, during peak seasons we may occasionally need you to work weekends or after hours.

Your Focus

  • Use our packaging materials and machinery to pack, weigh, and label completed items for shipment to our customers.
  • Use of our forklift machinery, as required.
  • Oversee quality control for our items prior to dispatch.
  • Ensure that service level agreements ("SLAs") and customer expectations are met.
  • Follow all of our company guidelines regarding packaging and processes.
  • Identify and dispose of defective items, sharing updates with the Warehouse Manager.
  • Keep complete and accurate records of all materials that go through the warehouse.
  • Maintain a clean work area and ensure health and safety standards are followed at all times.

What Leads to Success

Here are a few of the skills we are looking for in this position. Don’t worry if you don’t tick every box as it’s important for us to support you in your role and help you to develop along the way.

  • You get your “hustle” on – delivering work quickly and to a high standard.
  • Quality is second nature to you, and you take pride in your attention to detail.
  • You're credible and build open, honest relationships with those around you.
  • You're flexible with your approach and adapt easily.
  • You enjoy responsibility and can deliver results against targets. You put your arms around projects, working side-by-side with your team to get things done on time and to budget.
  • You’re able to work and learn quickly in a fast-paced and often changeable environment.

What's Important

  • Experience in a similar packing, warehouse or fulfilment role is preferred.
  • You'll know how things work in a warehouse environment and you're familiar with health and safety at work.
  • You’ll be able to use standard Microsoft Office applications and have a good working knowledge of using a PC for inventory management (Linnworks.)
  • You’ll be able to maintain positive and mutually beneficial relationships with vendors and suppliers.
  • You have business-level communication skills and be able to communicate effectively with those around you.

Inclusion at ManyPets

We believe diversity, belonging and inclusion are more than just words or things we should be 'seen' to be doing.  Having diversity at the core of our business makes us stronger - and the responsibility for creating an inclusive workplace rests with all of us.  We believe Black Lives Matter and we want you to join a company that makes unbiased choices and is committed to being anti-racist.  If you'd like to read more about this, please download our Approach to Inclusion pack. 

We promise to give you the same opportunities as everyone else and we won’t discriminate against you at any point in the process. This includes how we source talent, our interview process, our conditions of employment (including pay) and feedback.


Everything changed overnight when the pandemic happened. Suddenly everything was different: whether we were in a home office, spare room, or makeshift desk: we were working on our own and dealing with Zoom calls, bad Wi-Fi, and a very different working day.  We now work from home and our company office, so we've created our Making Work, Work guide, which explains it all.

We offer a fantastic range of company benefits to suit everyone in a remote-first world, with a focus on supporting our physical and mental wellbeing. Coupled with a generous holiday allowance and regular care packs, we’re always looking for new ways to look out for our people.

Our Values

Our company values drive everything we do - and they are:

Show You Care | Do The Right Thing | Think Big | Work Together | Be Tenacious

Connect With Us!

LinkedIn | Instagram: UK  USA  Sweden| Facebook: UK  USA  Sweden | Twitter: UK USA | TikTok | Glassdoor | Indeed | FeeFo | Trustpilot | Crunchbase

Reasonable Adjustments and Support

If you need any help, support or advice at any point during the hiring process please email our Inclusion Council in complete confidence.  Our Inclusion Council is a cross-functional group of people from our global business - and they are not the hiring managers for this role.  We're here to make sure everyone has a fair and equitable experience when they're considering joining us.  If you want to talk or ask any questions, we are here to listen (and we'll do what we can to flex our approach to a process that suits you.)

Smell good?

A dog smelling something good

Apply for the Fulfilment Operative (VetBox) opportunity.

  • Department: VetBox and Pet Health
  • Location: Bristol, England, United Kingdom
  • Employment Type: Full-time, Permanent
  • Budgeted Salary Range: £21,455 - £21,500
  • Ways of Working: Hybrid