We love pets - which is why we’re on a mission to make the world a better place for pets and their parents. We offer pet insurance policies with generous pet health benefits that are designed with their needs in mind. We’ve helped over half a million pets stay happy and healthy since 2017 - and many more customers throughout the world are joining us every day. We’ve won numerous awards, have offices in the USA, UK, and Sweden - and we now employ over 400 people globally.
Award-winning, innovative technology and exceptional customer service are at the heart of our offer: our “Complete” policy ranks top of the Which? cat and dog insurance Best Buy tables. (December 2021) We've also been voted the Pet Insurance Provider Of The Year in the Moneyfacts Consumer Awards (2021) - and we’ve received over 21,000 5-star Feefo reviews in the past 12 months.
We’re proud to be driving unprecedented change in insurance and have doubled our revenues annually for the last 4 years with more ambitious growth still to come. Our latest Series D funding round was $350m which values us at over $2bn.
Our company is fast-moving, respectful, fun-loving and (most importantly) passionate about pets and their wellbeing. We think big and we can only do that if we have a wonderful array of different people who are able to bring their whole selves to work every day. Throughout our business you'll meet people who think differently, aim for impact and love to try new things. Want to join our pack? Join us. Love every moment. Love ManyPets.
We're on a mission to make the world a better place for pets and their parents! Our Operations team are the heart of our company, making sure our customers have a best-in-class experience when choosing Bought By Many to take care of their pets.
As our Customer Support Manager, you'll lead a team of Customer Support Agents and Team Leaders. You'll mentor, support, and develop our UK team - while striving to continually improve our processes, customer journey and financial controls. You'll also be our point-person and someone who we can rely on for expertise in refining and improving our Customer Support processes. We'll look to you to help build and deliver improvement projects that deliver on our Customer Support performance targets.
This role is categorised as an Insurance Distribution Activity ("IDA") role by the Financial Conduct Authority - and falls under the FCA’s SM&CR and Conduct Rules. Please take a moment to research what this means before you apply.
Here are some of the individual skills we know will enable you to succeed in this position. If you don’t tick every box - don't worry. We can support you in both your personal and professional development:
Inclusion at ManyPets
We believe diversity, belonging and inclusion are more than just words or things we should be 'seen' to be doing. Having diversity at the core of our business makes us stronger - and the responsibility for creating an inclusive workplace rests with all of us. We believe Black Lives Matter and we want you to join a company that makes unbiased choices and is committed to being anti-racist. If you'd like to read more about this, please download our Approach to Inclusion pack.
We promise to give you the same opportunities as everyone else and we won’t discriminate against you at any point in the process. This includes how we source talent, our interview process, our conditions of employment (including pay) and feedback.
Everything changed overnight when the pandemic happened. Suddenly everything was different: whether we were in a home office, spare room, or makeshift desk: we were working on our own and dealing with Zoom calls, bad Wi-Fi, and a very different working day. We now work from home and our company office, so we've created our Making Work, Work guide, which explains it all.
We offer a fantastic range of company benefits to suit everyone in a remote-first world, with a focus on supporting our physical and mental wellbeing. Coupled with a generous holiday allowance and regular care packs, we’re always looking for new ways to look out for our people.
Our company values drive everything we do - and they are:
Show You Care | Do The Right Thing | Think Big | Work Together | Be Tenacious
Connect With Us!
LinkedIn | Instagram: UK USA Sweden| Facebook: UK USA Sweden | Twitter: UK USA | TikTok | Glassdoor | Indeed | FeeFo | Trustpilot | Crunchbase
Reasonable Adjustments and Support
If you need any help, support or advice at any point during the hiring process please email our Inclusion Council in complete confidence. Our Inclusion Council is a cross-functional group of people from our global business - and they are not the hiring managers for this role. We're here to make sure everyone has a fair and equitable experience when they're considering joining us. If you want to talk or ask any questions, we are here to listen (and we'll do what we can to flex our approach to a process that suits you.)