Underwriting Director


Actuarial and Underwriting


Birmingham, Haywards Heath or London

Employment Type

Full-time, Permanent

Budgeted Salary Range

£95,000 - £100,000

Ways of Working

Opened: 25 days ago
Closes: TBC

About Us

We love pets - which is why we’re on a mission to make the world a better place for pets and their parents.  We offer pet insurance policies with generous pet health benefits that are designed with their needs in mind. We’ve helped over half a million pets stay happy and healthy since 2017 - and many more customers throughout the world are joining us every day.  We’ve won numerous awards, have offices in the USA, UK, and Sweden - and we now employ over 400 people globally. 

Award-winning, innovative technology and exceptional customer service are at the heart of our offer: our “Complete” policy ranks top of the Which? cat and dog insurance Best Buy tables. (December 2021)  We've also been voted the Pet Insurance Provider Of The Year in the Moneyfacts Consumer Awards (2021) - and we’ve received over 21,000 5-star Feefo reviews in the past 12 months.

We’re proud to be driving unprecedented change in insurance and have doubled our revenues annually for the last 4 years with more ambitious growth still to come.  Our latest Series D funding round was $350m which values us at over $2bn. 

Our company is fast-moving, respectful, fun-loving and (most importantly) passionate about pets and their wellbeing.  We think big and we can only do that if we have a wonderful array of different people who are able to bring their whole selves to work every day.  Throughout our business you'll meet people who think differently, aim for impact and love to try new things.  Want to join our pack?  Join us. Love every moment. Love ManyPets.

Your Focus

Underwriting Management

  • Leader of our pet health portfolio, ensuring alignment with business objectives and our goals for excellent customer satisfaction.
  • Leadership of the team with an expert, in-depth understanding of the portfolio performance, customer segments and pet health to drive continuous improvement towards pet health excellence.
  • Own the UK loss ratio committees and loss ratio flight path in order to achieve financial objectives
  • Identify, evaluate, and develop recommendations to improve underwriting processes and procedures.
  • Define our underwriting footprint, ensuring business operates and complies consistently with our different insurance products.
  • Deliver and own our policy documentation making sure that it’s in plain English, clear and concise – so everyone can understand the content.
  • Ensure excellent relationships with key external stakeholders for underwriting. Build close and trusted relationships with other key partners outside the business.

Compliance and Regulatory

  • Ensure appropriate underwriting governance and risk controls.
    • Oversee any internal audit processes for underwriting, to provide clear protocols and guidance, plus recommendations for improvement.
    • Management of our regular risk audits. Ensuring all suppliers (external and internal) agree actions, tracking them to completion.
    • Ensuring appropriate provisions are in place that ensure the integrity of compliance, in line with the regulatory requirements.
  • Own product oversight and ensure appropriate product maintenance.
  • Liaising with our internal Compliance team to identify the impact of legal and regulatory changes; planning and implementing any training required.
  • Identifying learning and development needs which ensure compliance with regulatory and company requirements.
  • Duly authorised approver for all underwriting training material, guides, supplier selection and due diligence audits.

Team and Leadership

  • Partner with peers in different regions to lead or contribute to appropriate Guilds, which aim to create and deliver world-leading solutions for ManyPets, globally.
  • Provide leadership and guidance that encourages both personal commitment and a high-performing team culture.
  • Set individual objectives for your team - carrying out regular performance reviews to manage implement personal development plans.
  • Work with your team to provide regular informative updates to the team which maintain business awareness, performance, and morale.
  • Lead by example and role model our company values - inspiring others to do the same.
  • Help our team to deliver actionable insight across the business, helping us react to ever-changing market conditions.
  • Collaborate with People and Finance to implement team resource plans, utilisation forecasts
  • Partner with People to recruit, onboard and embed talent within your team.

What Leads to Success

Here are some of the individual skills we know will enable you to succeed in this position. If you don’t tick every box - don't worry.  We can support you in both your personal and professional development:

  • You're someone who enjoys working in a fast-moving environment, striving to make things better and try new things.
  • Your team and colleagues know you as being a clear communicator and someone who spends time with others to help develop performance.
  • You're an active listener with a human-centric, collaborative working style.
  • You're curious - striving to find innovative solutions and answers, and not accepting market practice as the only answer.
  • You break down complexity - making things easy to understand.
  • You champion equity and inclusion, making sure all voices are heard (regardless of how loud or quiet they might be.)

What We’re Looking For

  • You're an experienced underwriting expert with a demonstrable experience in pet insurance, from within the UK.
  • You'll bring an expert understanding of pet insurance products - as well as in-depth expertise on highly competitive B2C insurance environments.
  • You will have an excellent understanding of pet health risk and policies.
  • You will have experience of the regulatory responsibilities of insurance carriers and key obligations that need to be met within a regulated environment.
  • You've managed a high-performing team and have experience of coaching and developing others. You're able to direct and help them to maximise commercial output.

Financial Conduct Authority: Conduct Rules

As this role is a Certified Individual level position, we expect you to adhere to the FCA conduct rules as described within their Code of Conduct (“COCON.”) If we find that there has been a significant breach of any of these rules, it is our regulatory obligation under Principle 11 or SUP 15.3.11 R, to notify the FCA.

Inclusion at ManyPets

We believe diversity, belonging and inclusion are more than just words or things we should be 'seen' to be doing.  Having diversity at the core of our business makes us stronger - and the responsibility for creating an inclusive workplace rests with all of us.  We believe Black Lives Matter and we want you to join a company that makes unbiased choices and is committed to being anti-racist.  If you'd like to read more about this, please download our Approach to Inclusion pack. 

We promise to give you the same opportunities as everyone else and we won’t discriminate against you at any point in the process. This includes how we source talent, our interview process, our conditions of employment (including pay) and feedback.


Everything changed overnight when the pandemic happened. Suddenly everything was different: whether we were in a home office, spare room, or makeshift desk: we were working on our own and dealing with Zoom calls, bad Wi-Fi, and a very different working day.  We now work from home and our company office, so we've created our Making Work, Work guide, which explains it all.

We offer a fantastic range of company benefits to suit everyone in a remote-first world, with a focus on supporting our physical and mental wellbeing. Coupled with a generous holiday allowance and regular care packs, we’re always looking for new ways to look out for our people.

Our Values

Our company values drive everything we do - and they are:

Show You Care | Do The Right Thing | Think Big | Work Together | Be Tenacious

Connect With Us!

LinkedIn | Instagram: UK  USA  Sweden| Facebook: UK  USA  Sweden | Twitter: UK USA | TikTok | Glassdoor | Indeed | FeeFo | Trustpilot | Crunchbase

Reasonable Adjustments and Support

If you need any help, support or advice at any point during the hiring process please email our Inclusion Council in complete confidence.  Our Inclusion Council is a cross-functional group of people from our global business - and they are not the hiring managers for this role.  We're here to make sure everyone has a fair and equitable experience when they're considering joining us.  If you want to talk or ask any questions, we are here to listen (and we'll do what we can to flex our approach to a process that suits you.)

Smell good?

A dog smelling something good

Apply for the Underwriting Director opportunity.

  • Department: Actuarial and Underwriting
  • Location: Birmingham, Haywards Heath or London
  • Employment Type: Full-time, Permanent
  • Budgeted Salary Range: £95,000 - £100,000
  • Ways of Working: Hybrid