Opportunities

Head of Global Propositions

Department

Brand and Marketing

Location

Birmingham, Haywards Heath or London

Employment Type

Full-time, Permanent

Budgeted Salary Range

£110,000 - £120,000

Ways of Working

Hybrid
Opened: 25 days ago
Closes: TBC

About Us

We love pets - which is why we’re on a mission to make the world a better place for pets and their parents.  We offer pet insurance policies with generous pet health benefits that are designed with their needs in mind. We’ve helped over half a million pets stay happy and healthy since 2017 - and many more customers throughout the world are joining us every day.  We’ve won numerous awards, have offices in the USA, UK, and Sweden - and we now employ over 400 people globally. 

Award-winning, innovative technology and exceptional customer service are at the heart of our offer: our “Complete” policy ranks top of the Which? cat and dog insurance Best Buy tables. (December 2021)  We've also been voted the Pet Insurance Provider Of The Year in the Moneyfacts Consumer Awards (2021) - and we’ve received over 21,000 5-star Feefo reviews in the past 12 months.

We’re proud to be driving unprecedented change in insurance and have doubled our revenues annually for the last 4 years with more ambitious growth still to come.  Our latest Series D funding round was $350m which values us at over $2bn. 

Our company is fast-moving, respectful, fun-loving and (most importantly) passionate about pets and their wellbeing.  We think big and we can only do that if we have a wonderful array of different people who are able to bring their whole selves to work every day.  Throughout our business you'll meet people who think differently, aim for impact and love to try new things.  Want to join our pack?  Join us. Love every moment. Love ManyPets.

About the Opportunity

Our Brand and Marketing team plays a pivotal role in spreading the word about ManyPets - making sure that our brand remains front of mind and consistent, at all points of the customer purchase journey.  We know there's so much more we can do (and we're anything but complacent) so we want to broaden our reach and hire a Head of Global Propositions to own the strategic direction that will help achieve our goal of "being the world's leading pet wellness subscription business."

You'll partner closely with both the Marketing and Partnerships teams to deliver new propositions that will build our portfolio and enable our global growth.  You'll test and build minimum viable products that are based on consumer insight - which you'll refine, iterate and shape to ensure we're doing the right thing for our customers in each market.  This is a big role with plenty of scope to make an impact - and do something different which helps pets and their parents.

There's a lot of scope and potential to have a big impact from day one and you'll be working as part of our global team, so you'll have exposure to stakeholders from across our whole business.  The opportunity will suit someone who is used to working in an entrepreneurial (and at times ambiguous) environment where change is constant - and flexibility is vital.  We're also a regulated business so you'll need to be comfortable switching between ensuring we're compliant - and innovative in equal measure.

Your Focus

Strategy and Delivery

  • Set the overall strategic direction for our approach to propositions, to helps to transform our offering into the world's leading pet wellness subscription business.
  • Deliver consumer insights that build a deep understanding of the "needs and wants" of pet parents across multiple markets - with a focus on our development in the USA.
  • Draw on multiple data sources to create clear insight for motivating propositions - this Includes anything from ad hoc research, user research, segmentation studies, financial information, and third-party studies.
  • Work closely with our Marketing and Partnerships teams to collaborate on propositions and concepts which will drive business growth.
  • Establish a series of minimum viable products which we can then test across our markets - prior to rollout.
  • Lead the review and appraisal of our portfolio - ensuring product market fit and financial delivery.
  • Own our pipeline of proposition development, including the application of prioritisation principles to align with our delivery plan and roadmap.
  • Partner with our Finance and Strategy teams to develop robust business cases which justify investment.

Compliance and Regulatory

  • Make sure all new and existing propositions are compliant in the territories they’re aimed for.
  • Liaise with our internal Compliance team to identify the impact of legal and regulatory changes; planning and implementing any training required.
  • Identifying learning and development needs which ensure compliance with PRA/FCA and company requirements.
  • Oversee any internal audit processes for your team and provide clear guidance, plus recommendations for improvement.
  • Ensuring appropriate provisions are in place that ensure the integrity of compliance, in line with the PRA/FCA requirements.

Leadership and Relationships

  • Partner with peers in different regions to lead or contribute to appropriate Guilds, which aim to create and deliver world-leading solutions for ManyPets, globally.
  • Provide leadership and guidance to your colleagues and wider team, that encourage both personal commitment and a high-performing culture.
  • Set individual objectives - carrying out regular performance reviews with the CMO to manage implement personal development plans.
  • Work with the wider team to provide regular informative updates to the team which maintain business awareness, performance, and morale.
  • Lead by example and role model our company values - inspiring others to do the same.
  • Help our team to deliver actionable insight across the business, helping us react to ever-changing market conditions.
  • Collaborate with People and Finance to implement resource plans and headcount.
  • Partner with People to recruit, onboard and embed talent within the Brand and Marketing team.

What Leads to Success

Here are some of the individual skills we know will enable you to succeed in this position. If you don’t tick every box - don't worry.  We can support you in both your personal and professional development:

  • You have an interest in customer needs that borders on obsession. You voice and opinion of the customer in everything you do.
  • You have a track record in brining propositions to market and demonstrating the positive impact they’ve had on business.
  • You're sensitive to different environments, backgrounds, and cultures.
  • You enjoy presenting new ideas and you have a clear, persuasive approach which engages your audience.
  • You've got entrepreneurial spirit - you're the sort of person who's able to find the opportunity where others can’t always see it.
  • You’re a consummate internal networker and are able to make sure your projects get on others’ priority lists, even when they’re full up.
  • You're able to prioritise and take ownership of your work - and you always deliver to deadlines.
  • Your colleagues know you for having amazing attention to detail - you're known for not sacrificing quality when working at speed.
  • You'll get a kick out of balancing short term demands of delivery while keeping an eye on longer term strategic goals.

What We’re Looking For

  • You've worked globally - and have experience of working in the United States and UK as well as other European markets. You love to keep ahead of trends in different parts of the world.
  • You know how to use customer insight and segmentation to create change in business performance, customer experience and advocacy.
  • You're able to confidently execute a strategy at a local and global level. You'll know how to balance delivery in a local market, while working alongside a broader global team and brand.
  • Ideally, you'll have worked within a regulated industry like ours and you'll understand the risk, compliance, and regulatory environment that we operate within.
  • You'll have some experience of working in a changeable (and sometimes "scrappy") business like ours. Things move very quickly here, and it'll set you up for success if you've done this before.

Inclusion at ManyPets

We believe diversity, belonging and inclusion are more than just words or things we should be 'seen' to be doing.  Having diversity at the core of our business makes us stronger - and the responsibility for creating an inclusive workplace rests with all of us.  We believe Black Lives Matter and we want you to join a company that makes unbiased choices and is committed to being anti-racist.  If you'd like to read more about this, please download our Approach to Inclusion pack. 

We promise to give you the same opportunities as everyone else and we won’t discriminate against you at any point in the process. This includes how we source talent, our interview process, our conditions of employment (including pay) and feedback.

Hybrid-Working

Everything changed overnight when the pandemic happened. Suddenly everything was different: whether we were in a home office, spare room, or makeshift desk: we were working on our own and dealing with Zoom calls, bad Wi-Fi, and a very different working day.  We now work from home and our company office, so we've created our Making Work, Work guide, which explains it all.

We offer a fantastic range of company benefits to suit everyone in a remote-first world, with a focus on supporting our physical and mental wellbeing. Coupled with a generous holiday allowance and regular care packs, we’re always looking for new ways to look out for our people.

Our Values

Our company values drive everything we do - and they are:

Show You Care | Do The Right Thing | Think Big | Work Together | Be Tenacious

Connect With Us!

LinkedIn | Instagram: UK  USA  Sweden| Facebook: UK  USA  Sweden | Twitter: UK USA | TikTok | Glassdoor | Indeed | FeeFo | Trustpilot | Crunchbase

Reasonable Adjustments and Support

If you need any help, support or advice at any point during the hiring process please email our Inclusion Council in complete confidence.  Our Inclusion Council is a cross-functional group of people from our global business - and they are not the hiring managers for this role.  We're here to make sure everyone has a fair and equitable experience when they're considering joining us.  If you want to talk or ask any questions, we are here to listen (and we'll do what we can to flex our approach to a process that suits you.)

Smell good?

A dog smelling something good

Apply for the Head of Global Propositions opportunity.

  • Department: Brand and Marketing
  • Location: Birmingham, Haywards Heath or London
  • Employment Type: Full-time, Permanent
  • Budgeted Salary Range: £110,000 - £120,000
  • Ways of Working: Hybrid
Apply