Claims Handler (Fixed Term Contract)





Employment Type

Full-time, Fixed-term Contract

Budgeted Salary Range

350 000 kr - 400 000 kr

Ways of Working

Opened: 8 days ago
Closes: TBC

About Us

We love pets - which is why we’re on a mission to make the world a better place for pets and their parents.  We offer pet insurance policies with generous pet health benefits that are designed with their needs in mind. We’ve helped half a million pets stay happy and healthy since 2017 - and many more customers throughout the world are joining us every day.  We’ve won numerous awards for our product, technology, customer service, and for being a great place to work.  We have offices in the USA, UK, and Sweden - and we now employ over 500 people globally. 

Our company is fast-moving, respectful, fun-loving and (most importantly) passionate about pets and their wellbeing.  Throughout our business you'll meet people who think differently, aim for impact and love to try new things.  Want to join our pack?  Join us. Love every moment. Love ManyPets.

The Opportunity

We’re looking to welcome another member to our pack on a temporary basis, until the end of October 2023 with a possibility to extend. 

Our Operations team are the heart of our company, making sure our customers have a best-in-class experience when choosing Many Pets to take care of their pets' wellbeing. You'll be helping our customers through what can be a very stressful time - when they need to make a claim for their pet's health.  As part of our Claims team, you will guide and help our customers through the process and ensure Claims are handled quickly - with the customer at the heart of everything we do. You will provide Claims validation and support our customers ensuring service and compliance standards are met and financial and operational targets are achieved.

Your Focus

  • Handling claims from notification to settlement: validating policy cover and the claim.
  • Carry out investigations to ensure all relevant documents and information have been evaluated prior to the decision on the claim.
  • Deliver to our financial targets and keep us in line with our service level agreements and key performance indicators.
  • Handle complaints constructively, in line with company and Swedish Financial Supervisory Authority (Sw: Finansinspektionen) guidelines - escalating when a solution cannot be found so action is taken (and the customer is aware) to ensure prompt resolution.
  • Maintain accurate and timely records, files, and databases to ensure data integrity and compliance with our Data Protection requirements.
  • Ensure fraud controls and processes are followed, delivering quality at every touchpoint.
  • Implement company policies and procedures to ensure compliance with requirements.
  • Identify, support, and contribute feedback to the design and implementation of internal processes; helping improve customer experience efficiency.
  • Work collaboratively with colleagues across the company to promote awareness of customer needs.

What Leads to Success

Here are a few of the skills we are looking for in this position.  Don't worry if you don't tick every box, as it's important for us to support you in your role and help you develop along the way.

  • You are customer-centric and can view what you do through customer’s eyes while remaining commercially astute.
  • Quality is second nature to you, and you take pride in attention to detail.
  • You’re able to work and learn quickly in a fast-paced and often changeable environment.
  • You take the initiative without too much support. You're accountable for delivery in an environment that is ever changing and where you set your own outcomes.
  • You're an active listener with a human-centric, collaborative working style.
  • You take a structured approach to complex problems, use data to inform decisions and communicating the results clearly.
  • You can balance the need for compliance and regulation with the personality and emotional depth needed for superb customer care.

What's Important

  • You possess clear communication skills in Swedish - both written and verbal. 
  • You bring previous experience within a customer service role (experience of telephone, email, and online support) where you've validated claims.
  • You’ll have a polite and friendly telephone manner and are skilled in active listening.
  • You understand claims handling practices and processes, including regulation and regulatory requirements.
  • An understanding or appreciation of pet health and wellness. (It would be advantageous if you've worked in a pet claims unit or a vet surgery as a registered vet nurse.)

Inclusion at ManyPets

We believe diversity, belonging and inclusion are more than just words or things we should be 'seen' to be doing.  Having diversity at the core of our business makes us stronger - and the responsibility for creating an inclusive workplace rests with all of us.  If you'd like to read more about this, please download our Approach to Inclusion pack. We promise to give you the same opportunities as everyone else and we won’t discriminate against you at any point in the process. This includes how we source talent, our interview process, our conditions of employment (including pay) and feedback.


We work from home and our company offices in the UK, so we've created our "Making Work, Work" guide which explains it all.  We offer a fantastic range of company benefits to suit everyone in a remote-first world, with a focus on supporting our physical and mental wellbeing. 

On a typical day you’ll be working from a laptop with a screen, mouse, keyboard, and headset.  You’ll be meeting your colleagues on Zoom and keeping in touch regularly via email and Slack too – we’d expect you to be using your computer for around seven hours a day.  We’d ask that you have a distraction-free work area and a reliable internet connection with a speed of 25Mbps so you can work effectively.  We’ll make sure you have the right home set-up that supports you in the role by providing best-in-class technology, money towards a desk, and vision support.   We’re open to discussing any adjustments you may need too – we’ll be in touch before you join to discuss what you need to be at your best.

Reasonable Adjustments and Support

If you need any help, support or advice at any point during the hiring process please email our Inclusion team in complete confidence.  Our Inclusion team are not the hiring managers for this role and they're here to make sure everyone has a fair and equitable experience when they're considering joining us.  If you want to talk or ask any questions, we are here to listen (and we'll do what we can to flex our approach to a process that suits you.)

Connect With Us!

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Smell good?

A dog smelling something good

Apply for the Claims Handler (Fixed Term Contract) opportunity.

  • Department: Operations
  • Location: Sweden
  • Employment Type: Full-time, Fixed-term Contract
  • Budgeted Salary Range: 350 000 kr - 400 000 kr
  • Ways of Working: Hybrid